Return and Refund Policy

Devoo.lk | Powered by Rasangi Electricals and Products (PVT) Ltd

At Devoo.lk, we are committed to ensuring your satisfaction with every purchase. This Refund and Return Policy outlines the terms and conditions under which refunds, exchanges, and returns are processed.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product is unused, in its original packaging, with all accessories and manuals intact.
  • The return request is made within 7 days of the delivery date.
  • The product is defective, damaged, or not functioning as intended upon delivery.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to improper use or installation.
  • Items with physical damage caused by the customer.
  • Sale or clearance items unless defective.

3. Return Process

  1. Initiate Return:
    • Email us at info@rasangielectricals.com or call [070-5926592] to initiate a return. Provide your order ID, product details, and the reason for the return.
  2. Inspection:
    • Our team will inspect the product upon receiving it. If the product meets the return criteria, we will process the refund or exchange.
  3. Return Shipping:
    • For damaged or defective items, we will cover the return shipping costs. For other returns, the customer is responsible for the shipping fees.

4. Refund Policy

  • Refunds will be processed within 7-10 business days after the returned item passes inspection.
  • Refunds will be credited to the original payment method. For cash-on-delivery orders, refunds will be processed via bank transfer.
  • Any applicable shipping fees or discounts will be deducted from the refund amount.

 

5. Exchange Policy

  • Exchanges are available for defective or damaged items, subject to stock availability.
  • For size or color changes (if applicable), customers are responsible for any price differences and additional shipping charges.

 

7. Contact Us

For any queries or concerns regarding returns, refunds, or exchanges, please contact us:

  • Email: info@rasangielectricals.com
  • Phone: 070-5926592
  • Address: No 240, Colombo Road, Wehera, Kurunegala, Sri Lanka

 

Devoo.lk reserves the right to modify this policy at any time without prior notice. The updated policy will be effective immediately upon posting on our website.

Thank you for choosing Devoo.lk, powered by Rasangi Electricals and Products (PVT) Ltd!